You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method for the refund credit. If you do not see the refund after 7 business days, please refer to our "Late or Missing Refunds" section for further assistance.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Approved refunds will be processed within 3-5 business days after we receive and inspect your return. The refund will be credited to your original method of payment. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to appear on your statement. For other payment methods, please allow up to 14 business days for the refund to be processed. If you haven't received your refund within this timeframe, please contact your payment provider before reaching out to us.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is displayed in your account.
If you've checked with your financial institution and still haven't received your refund, please contact us with your order details, including the date of purchase, order number, and payment method used. We will investigate the matter and provide you with an update within 3 business days. In cases where the refund was processed but not received, we will work with you and your payment provider to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries regarding returns, refunds, or cancellations.
Company Name:
Address: 3429 Hoffman Avenue, New York
E-Mail: [email protected]
Phone: +1646-288-5935
We value your satisfaction and will make every effort to resolve any issues promptly and fairly. Please allow 1-2 business days for a response to your inquiry during normal business hours (Monday-Friday, 9:00 AM to 5:00 PM EST).
